My Care Guide is a personalized caregiver continuity book designed to help individuals with special needs, especially those who are non-verbal, receive consistent, compassionate care across home, school, and caregiving environments.
FAQ
- What is My Care Guide?
- Who is My Care Guide designed for?
- What information does the guide include?
- How does this help during transitions?
- Is My Care Guide only for individuals with autism?
- Is this a medical or therapeutic document?
- Can schools or districts use this resource?
- How do I fill out the guide?
- How can I support schools or donate guides?
- Do you offer bulk or wholesale orders?
- Can I place an order without creating an account?
- Where is my order confirmation?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
- What payment methods do you accept?
- Where is my refund?
- Can I return or exchange an item?
- How do I return an item?
General
- What is My Care Guide?
- Who is My Care Guide designed for?
- What information does the guide include?
- How does this help during transitions?
- Is My Care Guide only for individuals with autism?
- Is this a medical or therapeutic document?
- Can schools or districts use this resource?
- How do I fill out the guide?
- How can I support schools or donate guides?
- Do you offer bulk or wholesale orders?
What is My Care Guide?
Who is My Care Guide designed for?
This guide is designed for:
- Parents and guardians of individuals with special needs
- Non-verbal or limited-verbal individuals
- Special education teachers and paraprofessionals
- Therapists, caregivers, and support staff
- Schools, districts, and care facilities
What information does the guide include?
The guide centralizes critical care information, including:
- Daily routines and schedules
- Communication methods and cues
- Triggers and behavioral signals
- Calming and self-soothing strategies
- Medical and dietary needs
- Bathroom and hygiene protocols
- Travel and transition support
- Likes, dislikes, and comfort preferences
How does this help during transitions?
Transitions can be stressful for your loved one and caregivers. My Care Guide ensures that new teachers, substitutes, caregivers, or family members can quickly understand their needs, reducing anxiety, miscommunication, and disruptions.
Is My Care Guide only for individuals with autism?
No. While it is very helpful for individuals on the autism spectrum, My Care Guide supports a wide range of special needs, including developmental delays, sensory processing differences, speech impairments, and other individualized care needs.
Is this a medical or therapeutic document?
No. My Care Guide is not a medical or diagnostic tool. It is a caregiver support and communication resource designed to complement, not replace, professional care plans, IEPs, or medical documentation.
Can schools or districts use this resource?
Yes. Schools and special education programs use My Care Guide to support:
- Student-centered care
- Improved home-to-school communication
- Staff transitions and substitute support
- Trauma-informed and inclusive practices
We also offer bulk ordering and classroom sponsorship options.
How do I fill out the guide?
Parents or guardians complete the guide using their firsthand knowledge of their loved one. The layout is simple, clear, and designed to be filled out over time. No special training required.
How can I support schools or donate guides?
We welcome community support. You can:
- Sponsor a classroom
- Donate guides to local schools
- Partner with us through churches or businesses
Visit our Support & Donate page to learn more.
Do you offer bulk or wholesale orders?
Yes. We offer:
- Bulk orders for schools and organizations
- Sponsored classroom donations
- Community and faith-based partnerships
Please visit our Bulk & Sponsorship page or contact us directly for more details.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.yourstorename.com/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
When will my order arrive?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging. Unfortunately, we don’t offer exchanges.
How do I return an item?
Please contact our customer service team via help@mycareguidecentral.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.